Does your current system really fit your Company’s needs?

Wish your phone system was easier to use? 

Want it to do more? 

Our Primary Phone System is the Vertical Wave.

  • Powerful and Easy to Use Graphical User Interface (GUI) for all of your users
  • Drag and drop Conference Calling and Call Transfer
  • Call Accounting
  • Call Recording, "ad hoc" as well as all calls with optional long term archiving
  • Secure Instant Messaging built into the Graphical User Interface (GUI)
  • Sophisticated Call-Routing
  • Ability to Build multiple small Call Center Queues for Sales,and/or Customer Support.
  • Capacity to build a large distributed Call Center with intelligent overflow rules, skills-based routing sophisticated menus and detailed reporting
  • Interface to Company Database or Customer Relations Management software.  Filter inbound calls based on area code, user input data (e.g. account or ticket #), caller ID and more
  • Voice Response Appointment Scheduler and Survey Applications
  • And much more...