Does your current system really fit your Company’s needs?
Wish your phone system was easier to use?
Want it to do more?
Our Primary Phone System is the Vertical Wave.
- Powerful and Easy to Use Graphical User Interface (GUI) for all of your users
- Drag and drop Conference Calling and Call Transfer
- Call Accounting
- Call Recording, "ad hoc" as well as all calls with optional long term archiving
- Secure Instant Messaging built into the Graphical User Interface (GUI)
- Sophisticated Call-Routing
- Ability to Build multiple small Call Center Queues for Sales,and/or Customer Support.
- Capacity to build a large distributed Call Center with intelligent overflow rules, skills-based routing sophisticated menus and detailed reporting
- Interface to Company Database or Customer Relations Management software. Filter inbound calls based on area code, user input data (e.g. account or ticket #), caller ID and more
- Voice Response Appointment Scheduler and Survey Applications
- And much more...