Does your current system really fit your Company’s needs?

Wish your phone system was easier to use? 

Want it to do more? 

Our Primary Phone System is the Vertical Wave.

• Powerful and Easy to Use Graphical User Interface (GUI) for all of your users
• Drag and drop Conference Calling and Call Transfer
• Call Accounting
• Call Recording, "ad hoc" as well as all calls with optional long term archiving
• Secure Instant Messaging built into the Graphical User Interface (GUI)
• Sophisticated Call-Routing
• Ability to Build multiple small Call Center Queues for Sales,and/or Customer Support.
• Capacity to build a large distributed Call Center with intelligent overflow rules, skills-based routing sophisticated menus and detailed reporting
• Interface to Company Database or Customer Relations Management software.  Filter inbound calls based on area code, user input data (e.g. account or ticket #), caller ID and more
• Voice Response Appointment Scheduler and Survey Applications
• And much more...